Replacement Windows and DoorsI just wanted to say how much I appreciated the professionalism of your staff, especially Mike, when they installed my new windows last week. They were careful with their installation and with my property and the work proceeded with minimal disruptions to me. Mike kept me informed as to how they were progressing and what to expect. Minor problems were cheerfully corrected, and the final results seem to fully meet my expectation. All of your people from David St. Pierre to Mike impressed me as being sincere and honest. Frankly, that's a good feeling these days. I would be happy to recommend Granite State Glass to anyone. Keep up the good work! With great pleasure I write this letter of recommendation. From a simple inquiry to David St. Pierre, and with the follow-up of Michael Stacy, total satisfaction was attained. At a time when every business advertises customer service, some have it and some don't. With people like David and Mike, Granite State Glass sets an exemplary example. This makes it very easy for me to recommend Granite State Glass. I am writing this letter to let you know how pleased I am that, after researching several window replacement companies, we chose Granite State Glass. The entire process, from measurement to installation could not have gone more smoothly! When you measured for our 11 windows you stayed late so that you could address any questions my husband had. You gave us a projected date for installation of the windows which was right “right on”. You stated that there would be minimal disruption in our living quarters, and you were correct. The two gentlemen, Art and Colby, who installed the windows could not have been more courteous or professional. They did everything, form taking down the curtains and blinds; installing the new windows; putting the curtains and blinds back up; replacing inside and outside window trim and then washing the windows inside and out when the job was done. My neighbors were so impressed with the job that Art and Colby did, they are having their windows replaced by Granite State Glass and will request them to do the job. A company is only as good as its' workers. Based on the work ethic and work quality of Art and Colby, my husband and I thank you for the outstanding job that was done in our home! I recently had a Harvey Vinyl Patio door installed at my home by Clay Couitt from the West Lebanon office of Granite State Glass. I just wanted to inform you that Clay did a superb job on the installation. He was thorough and meticulous in performing the installation. He took the time to explain things, including some unexpected contingencies that came up. His attention to detail is a credit to his workmanship. It was as if he was doing the work on his own home. He certainly did not cut any corners. I intend to gradually replace all of the existing windows in my home, and based on the quality of the workmanship, and the courteous, professional demeanor exhibited by Clay, I will continue to do business with Granite State Glass exclusively. I'd be remiss if I did not also mention that Ray Cotnoir, the sales and estimate person was also a pleasure to work with. Ray was prompt, efficient, friendly and professional. Both men are a credit to your company. This is to inform you how much I enjoy my new replacement windows. The installers of my new windows were very professional, courteous, prompt, completing the work in a very timely manner. They cleaned up after themselves, leaving their work area as if they had never been there. My furnace has noticeably not run nearly as often since installing my new windows. You may use this as a testimonial as to my satisfaction with both your product and your workmanship. We really appreciate the way you do business with your customers. The salesman that came to us was very professional in telling us about your products, showing the window sample, and with all information including questions asked about the products. The lady, I believe her name was Janice, who spoke with us on the phone was very professional and courteous to us. The two men who came to do the installation in our home were just as professional and courteous to us, making the transition from existing windows to new replacement windows so much easier than expected. They are very clean when they work and left our home just as clean as when they walked in to do their work. We use Granite State Glass in the future to have more windows replaced and will refer you to anyone who asks us for a referral for anything your company is qualified to do. Thank you again. Excellent work, very pleasant people to have in house. I'll be back when I need more window work. Very professional. Did a wonderful job cleaning up after finished. Never knew they were there. Installers very neat and tidy - no mess! Very pleased with windows. I'll be back! Clay and his partner were great. Very professional and competent. Knowledgeable, quality employees from appraisal to installation. And Michael & Dave St. Pierre are the best! Both salesman and installer were professional, pleasant to deal with, and Steve did a great job cleaning up after installation. The two men who installed my new door were courteous, competent, and most efficient! Thanks, the windows are great! Salesman was very informative. Wayne and David St. Pierre were extremely professional, courteous. I would definitely refer your company. David, Art and Jim were very professional. I will refer your company to friends and family. Perhaps one of the best run businesses in NH. We love our windows and doors! We couldn't say enough good things about Art and his helper. Windows came sooner than expected. This is a good thing! Installers were quick, courteous, efficient, knew what they were doing, and cleaned up. Things just couldn't be better. We love our new windows and doors. Art and John are great people. A pleasure dealing with a company that is friendly has integrity and does top notch work, from office to shop. Installation was quick and neat! Couldn't tell they had been in the house! Your crew was very professional and skilled tradesmen and we are very pleased with the beautiful job. Your employees were great. The two technicians were professional, knew their job, neat, cleaned up, couldn't ask for a much better job. Very impressed with Colby and David. Cleaned up everything and window cleaning was a wonderful surprise. Everything went just as you outlined it. Clay and Mack were great. Looks like a great job. David was exceptional, answered our questions, no pressure tactics, a pleasure! |
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